30-Day Return Policy
At Ranchero Chido, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a 30-day return policy to ensure your peace of mind. Please read the following return policy carefully:
1. Return Eligibility
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Returns are accepted within 30 days from the date of delivery.
- Customized or personalized items may not be eligible for return unless there is a defect in the product or a mistake on our part.
2. Return Procedure
To initiate a return, please follow these steps:
a. Contact Us: Reach out to our customer support team at support@rancherochidobrand.com with your order number and a brief explanation of your reason for the return.
b. Return Authorization: After reviewing your request, we will provide you with a Return Authorization (RA) number, which must be clearly marked on the outside of the package.
c. Package Your Item: Safely package the item you wish to return, including all original packaging and tags. Make sure it is securely sealed.
d. Return Address: Ship your return to the following address:
Ranchero Chido Returns 295 Khartoum St SE Salem, OR 97306 United States
e. Return Shipping: The buyer is responsible for return shipping costs. Please use a trackable shipping service to ensure your return reaches us safely. We recommend purchasing shipping insurance to cover any potential damage or loss during transit.
3. Restocking Fee
- Orders with a total value over $100 are subject to a restocking fee of 20 percent. This fee is deducted from the total refund amount.
4. Refund Process
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If your return is approved, the refund will be processed to your original payment method within a reasonable timeframe.
- Please note that it may take some time for the refund to be reflected in your account, depending on your payment provider’s processing time.
5. Contact Us
If you have any questions or concerns regarding our return policy or the return process, please contact our customer support team at support@rancherochidobrand.com. We are here to assist you and ensure a smooth return experience.
At Ranchero Chido, we value your satisfaction, and we appreciate your understanding of our return policy. We strive to make your shopping experience with us as enjoyable as possible. Thank you for choosing Ranchero Chido.